Return & Refunds Policy

At Mobile Containers, customer satisfaction is our top priority. We strive to provide high-quality shipping containers, modified containers, and jackleg cabins to meet your needs. However, we understand that there may be occasions when you need to return a product or request a refund. This Return & Refund Policy outlines the terms and conditions under which returns and refunds will be processed.

Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

General Return Eligibility

Due to the size, weight, and logistics involved in shipping containers and heavy equipment, returns are limited and subject to strict conditions.

A return request may be considered only if:

  • Submitted within 7 calendar days of delivery
  • The product is unused, unmodified, and in original condition
  • The product has not been relocated, installed, or altered

Return requests submitted outside this timeframe will not be accepted.

Non-Returnable Items

The following items are non-returnable, except in cases of verified damage or defect upon delivery:

  • Custom-built or modified containers
  • Refrigerated containers once powered or commissioned
  • Containers sold as “As-Is” or Project Grade
  • Tilt bed trailers, chassis, and handling equipment after delivery
  • Installed or used accessories

These restrictions are in place due to safety standards, certification requirements, and resale limitations.

Return Authorization Process

All returns require prior written authorization.

To Request a Return

  1. Contact our support team within the eligibility period
  2. Provide order details and clear photos of the product
  3. Wait for return approval and instructions

Unauthorized returns will not be accepted.

Return Shipping & Handling

  • Customers are responsible for all return freight costs
  • Original shipping charges are non-refundable
  • Returns must be arranged using approved freight methods

Due to the nature of heavy equipment logistics, return shipping costs may be significant.

Restocking & Inspection Fees

Approved returns may be subject to:

  • A restocking fee of up to 10%
  • Inspection and handling charges where applicable

If returned items show damage, excessive wear, or missing components, additional deductions may apply or the return may be declined.

Refund Processing

Once the returned item is received and inspected:

  • Refunds are processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Any deductions (shipping, restocking, damages) are clearly itemized

Refunds are issued only after the product has passed inspection and meets return eligibility criteria.

Damaged or Defective Items

Shipping Damage

Customers must inspect all items before signing the delivery receipt.

If visible damage is present:

  • Clearly note the damage on the freight documentation
  • Refuse delivery if the damage impacts usability
  • Notify us immediately

Failure to report damage at delivery may limit claim eligibility.

Defective Products

If a product is defective:

  • Notify us within 7 days of delivery
  • Do not use, modify, or attempt repairs
  • Our team will assess options for repair, replacement, or refund

Defective items are handled in accordance with applicable manufacturer warranties.

Manufacturer Warranty

  • New products include manufacturer warranty coverage
  • Used or refurbished units may include limited functional guarantees
  • Warranty does not cover misuse, modification, or normal wear and tear

Warranty claims are processed in coordination with the manufacturer or authorized service providers.

Order Cancellations

  • Orders canceled before shipment may be eligible for a refund, minus administrative fees
  • Orders canceled after freight dispatch are non-refundable

Important Policy Clarifications

  • Freight shipments cannot be returned like standard parcel deliveries
  • Missed delivery appointments or access issues may result in additional charges
  • Refunds are not issued for change of mind (buyer’s remorse) after delivery

This policy is designed to ensure transparency, fairness, and efficient logistics operations.

Summary

To ensure a smooth return process:

  • Submit requests within the required timeframe
  • Keep products in original condition
  • Follow proper authorization procedures
  • Inspect items upon delivery

Adhering to these guidelines helps avoid delays, additional costs, and disputes.